FAQ

- How much do those Nerds make?

- How do you become a Nerd?

- What if they don't fix it?

- What if I request a job, and no one contacts me?

- My computer was working when they left, but now it isn't!

- I don't have internet. How do I pay?

- Need a part?

- Why do you want my credit card before I receive service?

- Rate questions?

- “How does this work”

 

How much do those Nerds make?

NetNerds is only as good as the Nerds that are registered on the site. We value those computer gurus! Thus, those strapping young Nerds are paid well!

netNerds receives either $15 or 20% of your payment.  That means a Nerd makes, on average, $25/ hour. (Wow!) The portion that netNerds takes goes towards maintaining the site, management of the jobs, hiring process and of course our marketing.

The payment is given to the Nerd only after you approve his/her work. We need your thumbs up before netNerds will release the money. The tech will charge a 10% markup on any parts he/she provides.

 

 

 

How do you become a Nerd??

NetNerds is a connection service.  We're confident that there are many people with computer frustrations. Now, we just need some Nerds! It turns out there isn't a shortage of them either! You may be sitting next to one right now (Don't stare, its rude).

In order gain access to our site, and your computer problems, netNerds must approve the Nerd.

  1. They have to submit their resume, which must contain a minimum of  6 months of work or internship experience in the computer field.
  2. They must answer behavioral questions that dive into their deep dark fears and uncover what animal they are most like (We won't let any Dogs come into your house!)
  3. Then, they must pass a technical phone interview. This assess their ability to think on their feet, explain things in non-technical terms and their overall ability to solve your problem.

Phew! So after jumping through all those hoops, netNerds approves  the Nerd. And they become a professional.

 

 

 

What if they don't fix it?

Physical violence is not an option. We do not encourage unfair fights. Do not hurt the Nerd. Just don't pay them.   If the Nerd cannot fix your problem, they cannot charge you. Yep, its true. We do have these disclaimers and advisements:

Nerds are not magicians. They cannot make your computer turn on after you spilled water on it. They cannot make your 5 year old machine act brand new. And they certainly cannot make you stop downloading things that you shouldn't be downloading.

 

You must pay a minimum fee of $19 for their expertise, even the Nerd leaves and you still are having computer problems. What does this mean? Your Nerd determines that the power cord is the problem and you need a new one. They can order it for you or tell you what to order. In any case, they have provided come invaluable advice that will help you solve your computer issues. Or, you spill water on your computer and would like a Nerd to determine if it is fixable. They gently deliver the bad news. Yes, Cheapy Mc Cheap, you do have to pay them. 

 

 

 

What if I request a job, and no one contacts me?

Well first, netNerds hopes that does not happen!   We are just starting this new way of doing business, and we're trying hard. If a Nerd has not contacted you within 32 hours (a day and a half) please e-mail netNerds, or call 1-888-Nerd-Now.

We will determine if:

  • Your request is very complex, and only a select few nerds are qualified to fix it. We may have to modify your request.
  • Maybe you picked a random time that no Nerds could make. (Football Saturday?)
  • Are you running windows 98? Hmm, no one wants to fix that. Just Kidding.
  • Did you make fun of Nerds in your childhood? In that case, you are on a blacklist and will never get service from any professional Nerd. Ever.
  • NetNerds has sooo much business that all the Nerds are booked. Wow! In that case, we may take a little longer getting back to you, being that we are soooo busy. 

 

 

 

My computer was working when they left, but now it isn't!

First, turn your computer off and turn it back on.  Just like people, computers need fresh starts. No really. Stop reading FAQ and turn off your computer. Go.

Still have problems?? Before you paid your Nerd, you approved the work that was done. This means that something must have happened after the Nerd left. Because computers are moody and more unpredictable than the Bears Quarterback on good days, netNerds cannot be responsible for problems that occur after you approve their work and they leave. But, we do understand that this happens. We ask that you send your Nerd a message on our site. Find your Nerd’s profile name and then request a quote. You will have the option of sending it to a specific Nerd.  

 

 I need to cancel my appointment!

Quick! Login to your account and notify the Nerd that you can no longer make the appointment at the specified time. We know that things come up or you may just change your mind. However, netNerds charges a $15 cancellation fee if it is less than 24 hours before the scheduled appointment.  Nerds have lives too.

 

 

I don't have internet. How do I pay?

So, my computer is fried. The Nerd did what he could do, helped me understand the problem and my next steps. But... the funeral has been scheduled [tear].

After the nerd completes the report, you will be  e-mailed an approval form. Make your way to a computer – your roommates, the Universities, a library, your work's, a kiosks, ect.  Before you pay, you must check this off, and signify that the Nerd's report is accurate. Then make the payment. You have a MAX of 2 days after the report if filed to make the payment. This is no laughin’ matter, Nerds have bills too. And we will come find you.

 

 

Need a part?

The Nerd can order it for you! You can wait to approve the job, and have him or her come back to your house to install it. Or, the Nerd can just help you order it, and when it arrives you can request another job. The Nerd  will charge a 10% markup on any parts he/she provides.

 

 

 

Why do you want my credit card before I receive service?

If you cancel the appointment 24 hours before it is scheduled. netNerds will charge your card $15.

Both YOU and the NERD must exercise responsible judgment when using the site and conducting business related to the site. netNerds is a connection service at heart. It just doesn't work if you break social trust. If remediation between you and the Nerd should have to occur, your credit card acts as escrow funds that can be released or refunded depending on the situation

 

 

Rate questions?

See the rate chart

 

 

 

“How does this work”

See "How does this work"